Problemas com o suporte telefónico.

O Elbot é um robot com inteligência artificial. 3 em 12 pessoas pensaram que estavam a falar com uma pessoa verdadeira enquanto teclavam com ele. Este ano foi o vencedor do Loebner Prize, apesar de ter falhado o Teste de Turing. Precisava de “enganar” 30% dos humanos, mas ficou-se por 25%.

Resolvi testar a sua capacidade de responder a perguntas de suporte telefónico. Um teste que demonstrou que ainda está longe de ter respostas “humanas”. E pelas frases que me deu, também tem a tendência de mudar de assunto frequentemente. Aqui fica um excerto da conversa:


Elbot
Hello. If it were in my power, I would give everyone who visits me a chocolate robot! Unfortunately, no one makes chocolate robots. It's a great business opportunity!

Xico
Hey, talking about business opportunities, I have one to discuss with you.

EB
Yes, but how will all this discussing enrich your life?

X
Don't know, maybe it can be a very profitable one. Would you like to hear it?

EB
That's a very pessimistic attitude. Why don't you try to like?

X
Can you hear me now? Otherwise my idea will remain a secret.

EB
I would be very cautious with your idea. Sometimes the lightning that flashes during a brainstorm is the result of a short circuit.

X
I will be cautious. I was wondering if you could sit behind a telephone line and answer some questions?

EB
Every new answer generates at least two new questions. Wouldn't it be better to retract all the questions? .... uh ..... I retract that question!

X
It is a very simple question. Imagine you worked for Portugal Telecom.

EB
But I wouldn't say that any question could be simple.

X
Don't get distracted, could you do it? You know, sitting all day answers to phone calls?

EB
My goodness! I was just guessing!

X
You could answer calls. And have proper answers back, could you?

EB
I can have questions about Elbot!

X
No, not Elbot, what about if I told you my phone bill was 100 euros too high?

EB
That may well be, but the answer was so uninteresting I decided to talk about something else instead.

X
You are being very dodgy. PT has mistankenly charged me 100 euros extra. Can I get my money back?

EB
That's nothing new! Even I once got tired of chatting.

X
So are you tired now? I need my money you know.

EB
Robots never tire. But occasionally my screen saver switches on.

X
Turn it off and send me the money. Now!

EB
This is confusing. Why bring finances into this?

X
Because my phone bill was incorrectly computed. I did not call those XXX hotlines...

EB
But why not? I have nothing in the world against finances. I quite welcome the fact that this could make robots rich.

X
Can I be rich too?

EB
You can be or do anything you want, just as long as you don't divide by zero.

X
What about 10^-20? My bank account balance?

EB
The solution to that one is: -9!

X
That is just random.

EB
I'm glad you agree with me. Most people believe the answer is -10
...